For International Students Only
CRICOS Course Code:
104201D
BSB50420 Diploma of Leadership and Management
Study In:
Adelaide
Brisbane
Parramatta
Duration
52 Weeks
Study Mode
Blended (On Campus & Online)

Step up and into the business spotlight in front of your peers!

As a store or business manager with this qualification knows how to discern the emotional states of others, manage workplace relationships, manage team performance and increase efficiency within the workplace. This individual drives and motivates teams, displaying lots of initiative in completing their own workload and the workload of others.

Does this individual sound like you?

Then this course will teach you a multitude of skills that will allow you to discern the emotional states of others, manage workplace relationships, manage team performance and increase efficiency within the workplace. General business skills such as being able to forecast international market and business needs, as well as manage budgets and financial plans are just some of the key units of study taught within this course.

What You'll Learn
  • How to streamline and manage quality customer services strategies
  • Financial management concepts and strategies including budgets and financial plans
  • Human resource essentials including recruitment, selection and induction of staff and how to implement and manage performance-management processes
  • Organisational leadership skills including lead and manage effective workplace relationships, managing people performance, operational planning and how to maximize your team effectiveness.
  • Safety essentials including Managing risk and strategies to ensure a safe workplace environment
More Information
Qualification Recognition
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Nationally recognised

Course Outline
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Unit Code Unit Title    Core/Elective
BSBTWK502 Manage team effectiveness    Core
BSBWHS521 Ensure a safe workplace for a work area    Elective
BSBLDR522 Manage people performance    Elective
BSBCMM511 Communicate with influence    Core
BSBCRT511 Develop critical thinking in others    Core
BSBOPS502 Manage business operational plans    Core
BSBOPS504 Manage business risk    Elective
BSBOPS505 Manage organisational customer service    Elective
BSBHRM415 Coordinate recruitment and onboarding    Elective
BSBPEF502 Develop and use emotional intelligence    Core
BSBLDR523 Lead and manage effective workplace relationships    Core
BSBSTR501 Establish innovative work environments    Elective
Assessment Methods
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Assessment Method Overview
Knowledge Quiz Questions such as true/false, multiple choice, matching, drag and drop, or sequencing. Available in Moodle as a quiz.
Short Answer Short form responses to capture evidence of knowledge and, in some cases, skill application.
Practical Project / Observation Requires students to complete practical tasks and written work related to the practical. May involve:
  • Short answer questions
  • Roleplay activities (including creating/updating documents)
  • Presentations (notes, slides, and delivery)
  • Completion of templates, documents, or formal reports
  • Lab activities (evidence such as screenshots)
  • Case studies
Trainers/Assessors may use observation checklists during these tasks.
RPL & Credit Transfer
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You may be eligible for Recognition of Prior Learning or Credit Transfer for this course.

Find Out More
Student Support
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Queensford College use industry current practices and methodologies to ensure the training program is relevant to industry while also meeting Training Package requirements. Our students have access to a team of reliable staff and trainers that are available throughout the course duration. For the duration of the course students will be supported with the following:

  • Student Services: for all administrative enquiries and on issues associated with general academic skills
  • Trainers: to answer any questions students may have about the course content, assessments and study progress
  • Help Desk: for any assistance on course materials and assessment submission through our online learning platform.
Fees and Funding Options
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Fee For Service

Queensford College's Fee For Service offerings allow you to make a variety of different payment methods, to help best suit your financial situation.

Upfront 100% Payment

Pay for your full course upfront with Visa or Mastercard.
Please note that students are NOT required to pay more than 50% of the total tuition fees upfront for courses more than 25 weeks in duration.

Payment Plan (Direct Debit Available)

Pay through convenient instalments - weekly, fortnightly, monthly, or per semester.
Terms and conditions apply, please contact us for more information.

Students must meet the following requirements and prerequisite to enter this course. Futhermore, Students must be aged 18 years or above at commencement of course. Please enquire with our Admission Team for more details on the academic and English language requirements.
Academic Entry Requirements
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Students must have completed at least an Australian year 11 or equivalent*

*Mature age students, who do not hold a qualification and wish to study with Queensford College, will be assessed based on their work experience.

English Language Requirements
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English Language Proficiency

All students must undertake Queensford College’s Language, Literacy, Numeracy and Digital (LLND) skills assessment via online LLN Robot System.

Student must provide evidence of attaining an overall IELTS score of 6 bands or equivalent scores on a similar test (such as PTE etc) to commence a Certificate III Qualification or higher. OR

Student must have attained at least Advanced Level of English and must provide evidence of the same before commencing a Certificate III Qualification or higher.

English Language Requirements Exempted if

The student is enrolled in full-time school studies as a principal course including in a secondary exchange programme, a postgraduate research course, a standalone English Language Intensive Course for Overseas Students (ELICOS), and Foreign Affairs or Defence sponsored students. OR

The student has completed at least five years’ study in one or more of the following countries: Australia, UK, USA, Canada, New Zealand, South Africa, or the Republic of Ireland. OR

If the student is a citizen and hold a passport from UK, USA, Canada, NZ or Republic of Ireland. OR

If student has in the last two years before applying for the student visa, had completed in Australia and in English Language, either Senior Secondary Certificate of Education or substantial component of a course leading to a qualification from the Australian Qualifications Framework at Certificate IV or higher level, while they held a student visa.

For more information on entry requirements, please visit: queensford.edu.au/international-admissions

Course Study Requirements
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This course has no course-specific study requirements.

Computer Requirements
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Students will need to ensure they are able to connect to the internet and have the capability to use our online learning system that meets the minimum technical requirements, which are:

  • Access to a laptop/computer is preferred
  • An operating system supporting the following browsers (current version and up to three most recent versions): Chrome, Firefox, Safari (excluding Safari on Windows), and Microsoft Edge
    • For Windows: Windows 10, 4 Gb RAM installed (minimum)
    • FOR MAC: Mac OS X 10.13 or above
  • Access to Word processing software, such as Microsoft Word
  • Reliable internet connection
Possible Career Outcomes
Business Manager
Team Leader
Store Manager
Next Intake Date
View Calendar
Apply Now

Ready to get started with Queensford College?

Fill in our Enquiry form, and one of our Staff will reach out to assist you.

Enquire Now

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