Nationally recognised

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Important Information About Mandatory Work Placement

Work placement is a compulsory component of CHC52025 Diploma of Community Services and is critical for achieving competency in specific units within the qualification. Students cannot receive the qualification until all placement requirements are successfully completed.

Students will undertake work placement in a regulated and appropriate community services organisation within Australia. This may include community centres, case management services, family support agencies, disability services, housing support programs, youth services, or other approved community service settings. For students who are currently employed in the community services sector, your existing workplace may be suitable for placement, provided it meets the required workplace criteria and offers appropriate supervision and scope of practice. Please note that placement organisations must be located within a 20km radius of the College unless otherwise approved.

Placement Duration & Timing

The course requires a minimum of 100 hours of mandatory work placement. Work placement is generally scheduled after students have completed relevant theory and foundational units. This staged approach ensures students enter the workplace with sufficient underpinning knowledge, ethical understanding, and practical preparation to engage safely and effectively with clients and service providers. Placement hours must be completed in full and verified by an approved workplace supervisor.

Placement Support

Queensford College assists in arranging suitable placements, but students are expected to actively participate in the process. Comprehensive support and guidance is provided, including detailed information on placement timing, structure and expectations during course and placement orientation sessions.

Before You Enrol

It is essential that students fully understand the work placement requirements prior to enrolment. Students must be able to obtain relevant pre-placement clearances prior to commencing work placement. These may include (as applicable):

Students must be able to obtain:

• A valid Working with Children Check (WWCC) relevant to their state or territory
• A National Police Check (where required by the placement organisation)
• Any additional clearances or vaccinations required by the host organisation

All associated costs are the responsibility of the student.

If you have any questions about work placement requirements or how it fits into your course, please contact your Course Advisor or the Admissions Team for more information.

Enrolling in this course requires students to participate in practical training and work placement. By undertaking this course, students acknowledge and accept the following conditions:

1. Professional Practice Expectations

Community services work involves direct engagement with individuals, families and communities who may be experiencing vulnerability, trauma, crisis or complex support needs. Students must be prepared to:

• Engage professionally with diverse clients and stakeholders
• Demonstrate appropriate communication and interpersonal skills
• Maintain professional boundaries
• Participate in case documentation and reporting processes
• Work collaboratively within multidisciplinary teams

Students are expected to conduct themselves in accordance with workplace policies, ethical frameworks, and industry standards.

2. Health, Safety & Wellbeing

• Students must comply with all workplace health and safety (WHS) requirements during practical classes and work placement. This includes:
  • Following organisational safety procedures
  • Participating in supervision and debriefing processes
  • Adhering to infection control and risk management protocols (where applicable)
  • Managing personal wellbeing and seeking support where required
• Community services environments may involve exposure to complex or confronting situations. Students are expected to demonstrate professional behaviour and utilise appropriate supervision and support mechanisms where required.

3. Legal and Regulatory Requirements

• Prior to commencing placement, students must obtain and maintain all required compliance checks
• Students must also comply with confidentiality, privacy, duty of care and mandatory reporting obligations under relevant legislation

4. Completion requirements

• Participation in practical classes and work placement is mandatory to meet course requirements
• Students unable to complete these components due to medical, legal or personal reasons may not be eligible to receive their qualifications

By enrolling in this course, students acknowledge these requirements and accept responsibility for meeting all necessary conditions for successful completion.

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You may be eligible for Recognition of Prior Learning or Credit Transfer for this course.

Queensford College use industry current practices and methodologies to ensure the training program is relevant to industry while also meeting Training Package requirements. Our students have access to a team of reliable staff and trainers that are available throughout the course duration. For the duration of the course students will be supported with the following:

• Student Services: for all administrative enquiries and on issues associated with general academic skills
• Trainers: to answer any questions students may have about the course content, assessments and study progress
• Help Desk: for any assistance on course materials and assessment submission through our online learning platform.

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To find out more, reach out to our Student Support Team here.

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